Frequently Asked Questions
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Are there late fees?
The Norfolk Public Library does not currently charge fines for books, periodicals, audiobooks, music CDs, and kits (ex. juv book kits, adult book club kits, and boredom busters).
The following items do still accrue fines when late: DVDs, Stuffbrary items, and museum passes.
Replacement, processing and damaged fees will still apply to all library items.
How do I get a library card?
What is my PIN?
I was notified my account needs to be renewed, how do I do that?
Every three years we renew patron accounts to update contact information. You can renew your account in person or over the phone.
Can I renew materials?
Most materials will auto renew one time if there are no holds.
My email address has changed, how do I update my account?
Do you accept book donations?
The Friends of the Library accept book donations all year round. Books can be donated at the transfer station at 33 Medway Branch Road in the Friends of the Library shed next to the KP Bottle Drop Off. Donations can also be made when the library is open in the donations closet in Adult Fiction. Please do not leave donations outside or in the lobby.
The Friends gladly accept gently used books and paperbacks, new textbooks, CDs, DVDs, puzzles, and games that have all of their components.
Please note that the Friends DO NOT ACCEPT: toys, VHS tapes, clothes, magazines, encyclopedias, dictionaries, or old textbooks.
How can I access digital materials from home?
How can I manage my account electronically?
You can log in to your account at any time through the SAILS mobile app or through the library website norfolkpl.org (click on the yellow “account” button in the top right corner of the home page).
What other libraries are part of SAILS?
Does the library have a notary?
There is no notary at NPL, but there are notaries available at Town Hall as well as local banks.
Does the library have a fax machine?
Does the library have a color copier?
Yes. We also have a black and white copier and color printer are available. Only cash is accepted at these machines.
How much does it cost to print and copy?
Cash only. Machines will accept up to a $5 bill
Black and white printing: $0.10
Color printing: $0.25
Black and white or color copying: $0.25
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