Frequently Asked Questions

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How do I get a library card?
Come in to the library and fill out an application. You will need your driver’s license with your current address pre-printed. If you have recently moved and your current address is not on your license please bring a bill to use as proof of address. Want to print and fill out your application ahead of time? Click here. 
 
Register for a temporary card online here . Online registration becomes effective immediately, you can place up to 5 holds, and you have access to any of our online databases. Come in to the library to pick up your permanent card within 21 days as your temporary card will expire. Please make sure to bring your ID as well as a bill if your current address is not pre-printed on your license. 
Are there late fees?
The Norfolk Public Library does not currently charge fines for books, periodicals, audiobooks, music CDs, and kits (ex. juv book kits, adult book club kits, and boredom busters). 

The following items do still accrue fines when late: DVDs, Stuffbrary items, e-games, and museum passes.

Replacement, processing and damaged fees will still apply to all library items.

I was notified my account needs to be renewed, how do I do that?
Every three years we renew patron accounts to update contact information. You can renew your account in person or over the phone. 
What is my PIN?
Your pin number is set up as the last 4 digits of your phone number, unless you have changed it. Don’t remember what it is? Go here to enter your library card number and your pin will be sent to the email address listed in your record. 
My email address has changed, how do I update my account?
Give us a call at 508-528-3380 and we are happy to update your account online. Or if you prefer to do it yourself, go to this website to update your account. 
Can I renew materials?

Most materials will auto renew one time if there are no holds. 

How can I manage my account electronically?
You can log in to your account at any time through the SAILS mobile app or through the library website norfolkpl.org (click on the yellow “account” button in the top right corner of the home page). 
How can I access digital materials from home?
Digital materials can be accessed 24/7 from wherever you are with your library card through apps like Libby or Hoopla. Looking for something else? Take a look at all that is available on our online database page. **Ancestry databases are only available from inside the building.
What other libraries are part of SAILS?
A full list of SAILS member libraries can be found here.
Does the library have a notary?
There is no notary at NPL, but there are notaries available at Town Hall as well as local banks.
Does the library have a fax machine?
NPL does not have a fax machine available.
Does the library have a color copier?

NPL does not have a color copier, but a black and white copier and color printer are available. 

How much does it cost to print and copy?

Black and white printing: $0.10

Color printing: $0.25

Black and white copying: $0.20

Suggest a program
Have a program to suggest? Contact us through this page

**Please note that all ideas will be considered, but not all are guaranteed to be implemented. 

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